Operations, Staff & Reseller Pages

IMPLEMENTED

This section details the operational support, inventory logistics, workforce management, and reseller hierarchy screens implemented in the frontend.

1. Helpdesk & Support Tickets (/support)

Purpose

Centralized ticketing system for customer technical complaints, fiber issues, billing disputes, and service restoration tracking.

Route & Permission

• Route: /support
• Role Guard: super_admin, admin, support, technician

Components Breakdown

SupportPage
 ├── TicketKPIs (Open, In Progress, Resolved, Escalated)
 ├── TicketFilters (Priority: Low, Normal, High, Urgent; Status; Category)
 ├── TicketsTable
 │    ├── TicketID, Customer Name, Category, Priority Badge, Assigned Staff, Status
 │    └── Actions (View Details, Assign Technician, Update Status)
 ├── CreateTicketDialog (Customer Search, Subject, Issue Category, Initial Comment)
 └── TicketDetailDrawer (Timeline of comments, technician notes, resolution timestamp)

2. Field Tasks & Dispatch (/tasks)

Purpose

Assigns, tracks, and verifies on-site tasks for field technicians (e.g., optical fiber splicing, new customer home installations, drop-cable replacements).

Route & Permission

• Route: /tasks
• Role Guard: super_admin, admin, technician

Key Features

• Task Board / List: Displays task title, priority, customer location/zone, assigned technician, and scheduled completion time.
• Status Progression: Pending -> In Transit -> On Site -> Completed -> Verified.

3. Hardware Inventory (/inventory)

Purpose

Tracks warehouse stock of physical networking equipment, optical accessories, and customer premises equipment (CPE) with serial tracking.

Route & Permission

• Route: /inventory
• Role Guard: super_admin, admin, technician

Tracked Items:

• Routers: MikroTik hEX, hAP ac2/ac3, CCR models.
• ONUs: XPON / GPON single-port and dual-band Wi-Fi optical terminals.
• Optical Accessories: Patch cords, fiber splitters (1:8, 1:16), TJ boxes, fast connectors.
• Actions: Add item, assign serial to customer, mark defective/RMA, low-stock threshold alerts.

4. Reports & Business Analytics (/reports)

Purpose

Generates executive, financial, and operational reports with export capabilities (CSV / Excel).

Route & Permission

• Route: /reports
• Role Guard: super_admin, admin, billing

Available Reports:

• Revenue & Collections: Cash vs. digital collection breakdown by payment gateway and collector.
• Due & Aging Report: Customers overdue for 30, 60, or 90+ days.
• Subscriber Churn & Growth: New activations vs. disconnected accounts over time.
• Bandwidth Consumption Summary: Average and peak usage per package tier.

5. Resellers & Sub-ISPs (/resellers)

Purpose

Manages multi-tier reseller partnerships (L1 Resellers and L2 Sub-dealers), wholesale package pricing, commission structures, and credit wallet balances.

Route & Permission

• Route: /resellers
• Role Guard: super_admin, admin, reseller

Components & Actions:

• Reseller Cards & Table: Reseller code, name, tier (L1/L2), active subscriber count, wallet balance.
• Add Balance Dialog: Credits funds to reseller's balance for automated subscriber recharges.
• Commission Ledger: Real-time commission earnings per subscriber package renewal.

6. Staff & Human Resources (/staff, /hr)

• /staff: Internal directory of staff accounts, department assignments, and system permission roles (admin, billing, support, technician).
• /hr: Employee profile management, monthly attendance logging, basic salary settings, and salary disbursement tracking.

7. Call Center CRM (/callcenter)

Purpose

Logs inbound and outbound customer support calls, agent call handling durations, caller caller-ID identification, and quick-access CRM ticket creation.

8. Customer Wallets & Offers (/wallet, /offers)

• /wallet: Customer prepaid balance ledger, showing top-up transactions, automatic monthly subscription debits, and balance adjustments.
• /offers: Promotional discount campaigns, seasonal offers, and coupon code configurations for customer acquisition.